Support Policy Page

EzyLoot Support Policy

At EzyLoot, we care about our customers and sellers. Our Support Policy ensures quick and reliable assistance whenever you need it.

✅ Customer Support

1. Availability – Customer support is available Monday to Saturday, 10:00 AM – 7:00 PM (IST).

2. Contact Methods – You can reach us via:

Email: ezylootindia@gmail.com

call/chat : 7278590480

In-app chat system

3. Response Time –

Emails: Within 24 hours

Calls/Chats: Within business hours

4. Issue Handling –

Order tracking and delivery status

Returns, refunds, and cancellations

Product-related queries

Payment or technical issues

✅ Seller Support

1. Dedicated seller support team for onboarding, listing, and order management.

2. Guidance on pricing, packaging, and EzyLoot policies.

3. Payment settlement queries resolved within 3–5 business days.

✅ Escalation Policy

1. If your issue is not resolved within the given time, you can escalate it to the Support Manager.

2. Critical issues (fraud, double payment, undelivered orders) will be prioritized.

✅ Customer Responsibilities

1. Provide correct details (order ID, product info, screenshots if needed) for faster resolution.

2. Communicate politely and clearly with support staff.

3. Misuse of the support system (abuse, spam, false claims) may lead to account restrictions.

✅ Commitment

We aim for fair, transparent, and quick resolution of all queries.

Customer and seller satisfaction is always our top priority.

EzyLoot is committed to providing hassle-free support for both customers and sellers.

EzyLoot

Ezyloot - Your Trusted Online Shopping Destination
Buy trendy clothes, branded electronics, and amazing gifts at Ezyloot. Fast delivery, secure payments & best offers every day.

Ezyloot is a fast-growing online shopping platform in India that brings you amazing deals, genuine products, and a seamless shopping experience. With a wide variety of categories ranging from fashion, electronics, beauty, home essentials, and more – Ezyloot makes shopping easy, affordable, and reliable for everyone.

Our Ezyloot Buyer Protection Guarantee ensures that your payment is 100% safe — we only release it to the seller once your order is delivered in good condition. Because at Ezyloot, your trust is our priority.

What are you waiting for? Start exploring now and grab the best deals today!

QUALITY PRODUCTS, BEST PRICES

At Ezyloot, we believe shopping should be enjoyable, affordable, and rewarding. That’s why we bring you daily flash sales, exclusive discounts, free shipping offers, and special promotions across all categories. Whether you are looking for budget-friendly essentials or premium branded products, Ezyloot ensures you always get the best value for money.

For brand-conscious customers, Ezyloot Mall features 100% authentic products from trusted brands at unbeatable prices.

Want to shop trendy fashion, lifestyle, or beauty items without overspending? Discover Style by Ezyloot for handpicked collections at affordable prices. Looking for day-to-day savings? Don’t miss our Lowest Price Guaranteed offers – and if you find a better price elsewhere, we’ll reward you with bonus Ezyloot Coins!

SHOP MORE, SAVE MORE WITH EZYLOOT

Ezyloot is all about variety, savings, and convenience. With our year-round sales campaigns like 7.7 Mega Sale, 9.9 Super Deals, 10.10 Brand Festival, 11.11 Biggest Sale, and 12.12 Grand Year-End Sale, you’ll always find the best discounts right at your fingertips.

We also celebrate seasonal and festival sales such as Eid, Puja, Black Friday, and New Year campaigns with massive discounts and surprises.

And don’t forget our Super Brand Days – where top brands showcase their best products at unbelievable deals, exclusively on Ezyloot.

With fresh deals launching every day, there’s always something exciting waiting for you.

✅ Why Shop on Ezyloot?

100% Authentic & Verified Products

Safe & Secure Payments

Buyer Protection Guarantee

Free & Flexible Shipping Options

Daily Deals, Flash Sales & Festival Campaigns

Reward Points & Cashback with Ezyloot Coins

Ezyloot – Shop Smart, Save More, Life Better!

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return policy

Support Policy

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Ezyloot is a trusted online shopping platform in India that brings you quality products, exciting deals, and a seamless shopping experience. From fashion and electronics to beauty, lifestyle, and home essentials, we make it easy to shop everything you need at affordable prices. With secure payments, fast delivery, and our Buyer Protection Guarantee, Ezyloot ensures every purchase is safe, reliable, and rewarding.